Delivery Policy

DermShop will deliver your order to you as soon as reasonably possible.

  1. DermShop offers 2 (two) methods of delivery of products for delivery in South Africa. You may elect delivery in South Africa via:

1.1. Courier to a physical address in South Africa;
1.2. Self-collection at Suite 309, Medstone, 19 The High Street, Umhlanga, 4319.

Please refer to South Africa Delivery terms below.

  1. For deliveries outside of South Africa, DermShop only offers self-collection from Suite 309, Medstone, 19 The High Street, Umhlanga, 4319. Please refer to International Shipping terms below.
  2. Where it accepts your order, DermShop will deliver the products to you as soon as reasonably possible after order is processed (see below for average times), but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the products during the Delivery Period or if items are out of stock with our Suppliers. You may then, within 7 days of receiving such notification, elect whether or not to cancel your order for the products or wait for your order. If you elect to cancel your order, we will reimburse you for the purchase price.
  3. DermShop’s obligation to deliver a products to you is fulfilled when we deliver the products to the physical address nominated by you for delivery of the order or the products are collected from the nominated collection point. DermShop is not responsible for any loss/damage or unauthorised use of any products after delivery to the physical address nominated by you or you have collected the products from the nominated collection point.
  4. Delivery is free for purchases in excess of R1000 and a flat courier fee applies to orders below R1000.

Deliveries within South Africa

  1. DermShop offers free delivery for all orders over R1000 and for self-collection orders.
  2. All orders below R1000 will be charged a flat fee of R99.00 for major centres and R120 for outlying areas
  3. Please allow 2-5 business days for order processing. Delays in processing orders may arise due to our Supplier logistics.
  4. Once your order is processed, delivery times are usually 3-5 days for local & main centres and 5-8 days for outlying areas.
  5. Delivery times are based on information from our delivery partners and are subject to delay due to causes outside of our control.

Deliveries outside South Africa

  1. For deliveries outside of South Africa, DermShop only offers self-collection from Suite 309, Medstone, 19 The High Street, Umhlanga, 4319.
  2. Please arrange your own delivery company to collect the order from Suite 309, Medstone, 19 The High Street, Umhlanga, 4319 during 09h00 and 16h30, Monday to Friday.
  3. We will send you an email to advise you when the order is ready for collection.
  4. Please contact us at info@DermShop.co.za to advise date and time the courier will collect your order.
  5. Before ordering please check your country’s customs/ import policies. Any customs taxes or charges are the responsibility of the recipient and must be paid by recipient. DermShop has no control over these charges and cannot predict what they may be.